Refund and Returns

Last updated

At DAO EDGE / Edge AI Works (“we”, “our”, “us”), we provide edge AI products and solutions that are often configuration-based, customized, or project-specific.

This Returns & Refunds Policy explains how returns and refunds are handled.

1. General Policy

At this stage, our website is primarily used for product presentation and business inquiries.

All orders, pricing, configurations, and delivery terms are confirmed through direct communication and formal documentation (such as quotations or invoices).

As a result, return and refund conditions are defined on a case-by-case basis.

2. Customized and Project-Based Products

Many of our products and solutions involve:

  • Customized hardware configurations

  • Selected AI capabilities or algorithms

  • Project-based delivery or integration

For such customized or project-based orders, returns and refunds are generally not applicable, unless otherwise agreed in writing prior to order confirmation.

3. Evaluation Units and Standard Products

For standard or evaluation units (if applicable), return or refund eligibility will be:

  • Clearly communicated before order confirmation

  • Subject to the condition of the product

  • Reviewed on a case-by-case basis

Any approved return must be authorized in advance.

4. Refund Processing

If a refund is approved:

  • Refunds will be processed using the original payment method, where applicable

  • Processing time may vary depending on banking or payment provider procedures

5. Unauthorized Returns

Returns made without prior approval may not be accepted.

We strongly recommend contacting us before attempting any return.

6. Contact Us

If you have questions regarding returns or refunds, please contact us at:

Email: info@edgeaiworks.com